Right of withdrawal, returns and complaints
1. Fresh mushrooms – no refunds
Fresh mushrooms are goods that can deteriorate quickly. The right of withdrawal therefore does not apply to these goods, according to Chapter 2, Section 11, Section 4 of the Distance and Off-Premises Contracts Act (2005:59). This does not affect your rights in the event of a defect in the goods (see point 3).
[Optional: You can cancel free of charge until __ the day before dispatch by contacting orders@gourmetmushrooms.se.]
2. Growing media and growing kits (DIY) – 14-day right of withdrawal
- Deadline: You have the right to cancel your purchase within 14 days from the day you, or someone you have indicated, received the goods.
- How to cancel your purchase: Use the function Cancel the contract here. You can also email orders@gourmetmushrooms.se or use the Swedish Consumer Agency's standard withdrawal form. It is sufficient that the message is sent within the deadline. We will confirm receipt by email.
- Return: Return the goods no later than 14 days after you have notified us, to Nelumbo Labs AB, Ryttmästaregatan 3, 415 05 Gothenburg. You are responsible for the return cost.
- Refund: We will refund the full amount, including standard shipping, no later than 14 days after we receive your message. The refund will be made using the same payment method you used. We may wait with the refund until we have received the returned item or proof of shipping.
- Depreciation: You are responsible for any loss in value that results from the goods being handled more than is necessary to determine their properties, for example if the seal is broken and the substrate is contaminated.
3. Complaints – defects in the product
If a product is faulty upon delivery, you have the right to complain according to the Consumer Purchase Act (2022:260). For fresh mushrooms, please contact us as soon as possible, preferably within 24 hours, with the order number and photo. This allows us to quickly send a new delivery, give a price reduction or refund. A complaint within two months of discovering the fault is always considered to have been made in a timely manner. If the complaint is approved, we are responsible for any return costs.
4. Corporate customers
The right of withdrawal only applies to consumers. For purchases in business activities, the Swedish Sales Act (1990:931) and agreed terms apply.
5. Disputes
If we cannot reach an agreement, you can contact the Swedish National Board of Complaints (ARN), Box 174, 101 23 Stockholm, www.arn.se.
Nelumbo Labs AB follows ARN's recommendations.
Contact: orders@gourmetmushrooms.se · +46 704 180 967 · Nelumbo Labs AB, corporate no. 559456-0889
