Valid from 2026-10-01. Last updated 2026-10-06.

The conditions have two parts:

Sections 1 and 2 apply to everyone.

1. Seller

Nelumbo Labs AB (brand: Gourmet Mushrooms)
Organization number 559456-0889 · VAT registration number SE559456088901
Ryttmästaregatan 3, 415 05 Gothenburg
E-mail: orders@gourmetmushrooms.se (orders), info@gourmetmushrooms.se (other)
Phone: +46 704 180 967 (Mon–Fri 10:00–16:00)

We grow the mushrooms ourselves in Gothenburg. The operation is registered as a food facility (primary production) with the Västra Götaland County Administrative Board.

2. General

  • The terms and conditions apply when you order from us via gourmetmushrooms.se.
  • Mushrooms are a living, cultivated commodity. Size, shape and color vary naturally between harvests. The images on the website show the variety, not the exact mushroom you will receive.
  • The harvest depends on the crop. If a harvest is smaller than planned or does not occur, we will notify you as soon as we know (see A7 and B6).
  • We process personal data in accordance with our privacy policy.
  • We may change the terms and conditions. Changes do not apply to orders that we have already confirmed.

Part A – Private individuals

A1. Order and agreement

  • You order at /order/: choose variety, pick-up date and number of servings.
  • The contract is concluded when you receive our confirmation via email. Before that, the order is a request that we can refuse, for example if the portions for the date have run out.

A2. Prices

  • All prices for private individuals are stated in Swedish kronor. including VAT.
  • The price is per portion. The weight of the portion is stated next to the variety, for example 250 g.
  • There are no additional fees: no shipping (you pick up yourself) and no fees for payment.

A3. Payment

  • You pay with Swish or card/online after we have confirmed the order. Payment details are in the confirmation.
  • Swish: pay to the Swish number in the order confirmation and write your order number (for example NL-123) in the message.
  • Payment must be made no later than 48 hours before the pick-up date. If we have not received payment on time, we may cancel the order. We will remind you via email before we do so.
  • Card payments are handled by our payment provider. We never receive your card details.
  • When you pay with Swish, we receive your name and mobile number. We only use them to link the payment to your order and for any refunds, never for marketing.
  • Refunds are made using the same payment method you used. Refunds via Swish require that the same mobile number and social security number are linked to your Swish as when you paid. If this is not possible, we will agree with you on another method.

A4. Collection

  • You pick up at Ryttmästaregatan 3, Gothenburg, on the pick-up date you selected, 11:00–15:00, unless otherwise stated in the confirmation.
  • If you can't come, please let us know as soon as possible and we will try to find a new time.
  • If you do not collect on time, the goods will be kept available to you. If they subsequently deteriorate due to their own nature (fresh goods), you bear the risk (Chapter 4, Section 14, third paragraph, of the Consumer Sales Act).

A5. Cancellation

  • You can cancel your order free of charge up until the date stated in your order confirmation, i.e. before we start growing your order. Use the link in your confirmation or email orders@gourmetmushrooms.se. If you have already paid, you will receive a full refund within 14 days.
  • If you cancel later, we will have already started the cultivation for your order. In that case, we are entitled to compensation according to Chapter 7, Sections 3, 7 and 8 of the Consumer Purchase Act (2022:260), at most the price of the portion.

A6. Recurring orders

  • If you choose to order recurring (every week, every two weeks or every four weeks), each collection is a separate purchase, but the entire series is confirmed and paid for at once, no later than 48 hours before the first collection.
  • There is no commitment period. You can cancel at any time via email. We will refund in full any collections that we have not yet started growing. For collections where growing has already started, A5 applies.

A7. If the harvest is not enough

If we are unable to deliver what you ordered, for example due to a poor harvest, we will notify you before the pick-up date. You can then choose between a new date or a full refund within 14 days.

A8. Right of withdrawal

Fresh mushrooms are a product that can quickly deteriorate or become too old. Therefore, no right of withdrawal, according to Chapter 2, Section 11, Section 4 of the Act (2005:59) on distance contracts and contracts outside business premises.
You can still cancel according to A5, and you always have your right to complain according to A9.

A9. Complaints (defects in the product)

  • You have the right to complain according to the Consumer Purchase Act (2022:260). We are responsible for defects that existed when you picked up the goods (Chapter 4, Section 14).
  • For fresh mushrooms, a defect is usually immediately visible: the wrong variety, too little weight, mold or other damage. Please look at the mushrooms when you pick them up and contact us the same day or the next day with a picture, and we will resolve it quickly. Complaints made within two months of you noticing the error are always timely (Chapter 5, Section 2).
  • The fact that the mushroom deteriorates after normal shelf life or due to incorrect storage is not a defect in the product. The presumption rule in Chapter 4, Section 17 does not apply when it is incompatible with the nature of the product.
  • In the event of an error, you can first get a new portion or your money back. Other penalties follow from Chapter 5 of the Consumer Sales Act.
  • Read more: Your statutory right to complain (EU).

A10. Storage and cooking

  • Store the mushroom in the refrigerator (2–4 °C) in a paper bag, not plastic. Preferably use it within 3–5 days from the download.
  • Cook the mushroom before eating it. Shiitake should always be cooked thoroughly.

A11. Disputes

Please contact us first, and we will always try to find a solution. If we cannot agree, you can contact
The General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se.
We follow ARN's recommendations.
You can also get advice about your rights from Hello consumer and the municipality's consumer guidance.

Part B – Company (wholesale)

B1. Who can trade

The wholesale store is only for business owners, such as restaurants, shops and retailers. If necessary, we can ask for a business registration number. For purchases according to Part B, the Swedish Sales Act (1990:931) applies, unless otherwise provided in these terms and conditions.

B2. Prices

  • Prices are stated in Swedish kronor per kilo. excluding VAT. VAT is added according to current regulations.
  • Products labeled Coming soon cannot be ordered yet.
  • For larger or recurring volumes, we may agree on different prices and terms. Such agreements take precedence over Part B.

B3. Order and confirmation

The contract is concluded when we confirm the order via email. We confirm the delivery date and quantity based on the current harvest.

B4. Delivery

  • Pick-up at Ryttmästaregatan 3, Gothenburg, at the agreed time. Alternatively delivery within Gothenburg according to agreement.
  • The risk for the goods passes to the buyer when the goods are picked up or delivered.

B5. Payment

Payment is made according to the payment methods offered at checkout, or against invoice with 15-day payment terms by agreement. In the event of late payment, default interest will be charged in accordance with the Interest Act (1975:635).

B6. Errors and complaints

  • Check the product upon receipt. Defects in fresh produce must be reported. last 24 hours after receipt, with picture, to orders@gourmetmushrooms.se.
  • If the complaint is approved, we will replace it with a new item or credit the amount.
  • If we cannot deliver due to a missed harvest, we will notify you as soon as possible and credit what was not delivered.

B7. Limitation of liability

Our liability is limited to the value of the actual delivery. We are not liable for indirect or consequential damages, such as loss of profit, except in cases of intent or gross negligence.

B8. Force majeure

We are not responsible for delays or non-delivery due to circumstances beyond our control, such as power outages, government decisions, extreme weather or infection in the crop.

B9. Disputes

Swedish law applies. Disputes are settled by general courts with Gothenburg District Court as the first instance.