{"id":442,"date":"2026-09-24T17:40:21","date_gmt":"2026-09-24T17:40:21","guid":{"rendered":"https:\/\/gourmetmushrooms.se\/?page_id=442"},"modified":"2026-09-24T17:44:56","modified_gmt":"2026-09-24T17:44:56","slug":"returns-and-withdrawal","status":"publish","type":"page","link":"https:\/\/gourmetmushrooms.se\/en\/returns-and-withdrawal\/","title":{"rendered":"Right of withdrawal, returns and complaints"},"content":{"rendered":"<p dir=\"ltr\"><strong>\u00c5ngerr\u00e4tt, returer och reklamation<\/strong><\/p>\n<p dir=\"ltr\"><strong>1. F\u00e4rska svampar \u2013 ingen \u00e5ngerr\u00e4tt<\/strong><br \/>\nF\u00e4rska svampar \u00e4r varor som snabbt kan f\u00f6rs\u00e4mras. \u00c5ngerr\u00e4tten g\u00e4ller d\u00e4rf\u00f6r inte f\u00f6r dessa varor, enligt 2 kap. 11 \u00a7 4 lagen (2005:59) om distansavtal och avtal utanf\u00f6r aff\u00e4rslokaler. Detta p\u00e5verkar inte dina r\u00e4ttigheter vid fel p\u00e5 varan (se punkt 3).<br \/>\n<em>[Frivilligt: Du kan avboka kostnadsfritt fram till kl. __ dagen f\u00f6re utskick genom att kontakta <a href=\"mailto:orders@gourmetmushrooms.se\">orders@gourmetmushrooms.se<\/a>.]<\/em><\/p>\n<p dir=\"ltr\"><strong>2. Odlingssubstrat och odlingskit (DIY) \u2013 14 dagars \u00e5ngerr\u00e4tt<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Frist:<\/strong> Du har r\u00e4tt att \u00e5ngra k\u00f6pet inom 14 dagar fr\u00e5n den dag du, eller n\u00e5gon du angett, tog emot varan.<\/li>\n<li><strong>S\u00e5 \u00e5ngrar du k\u00f6pet:<\/strong> Anv\u00e4nd funktionen <a href=\"https:\/\/gourmetmushrooms.se\/withdraw-from-contract\/\">\u00c5ngra avtalet h\u00e4r<\/a>. Du kan ocks\u00e5 mejla <a href=\"mailto:orders@gourmetmushrooms.se\">orders@gourmetmushrooms.se<\/a> eller anv\u00e4nda Konsumentverkets standardformul\u00e4r f\u00f6r \u00e5nger. Det r\u00e4cker att meddelandet skickas inom fristen. Vi bekr\u00e4ftar mottagandet via e-post.<\/li>\n<li><strong>Retur:<\/strong> Skicka tillbaka varan senast 14 dagar efter att du meddelat oss, till Nelumbo Labs AB, Ryttm\u00e4staregatan 3, 415 05 G\u00f6teborg. Du st\u00e5r f\u00f6r returkostnaden.<\/li>\n<li><strong>\u00c5terbetalning:<\/strong> Vi betalar tillbaka hela beloppet, inklusive standardfrakt, senast 14 dagar efter att vi f\u00e5tt ditt meddelande. \u00c5terbetalningen g\u00f6rs med samma betalningsmetod som du anv\u00e4nde. Vi f\u00e5r v\u00e4nta med \u00e5terbetalningen tills vi f\u00e5tt tillbaka varan eller bevis p\u00e5 att den skickats.<\/li>\n<li><strong>V\u00e4rdeminskning:<\/strong> Du ansvarar f\u00f6r v\u00e4rdeminskning som beror p\u00e5 att varan hanterats mer \u00e4n vad som beh\u00f6vs f\u00f6r att fastst\u00e4lla dess egenskaper, till exempel om f\u00f6rseglingen \u00e4r bruten och substratet kontaminerat.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>3. Reklamation \u2013 fel p\u00e5 varan<\/strong><br \/>\nOm en vara \u00e4r felaktig vid leverans har du r\u00e4tt att reklamera enligt konsumentk\u00f6plagen (2022:260). F\u00f6r f\u00e4rska svampar ber vi dig kontakta oss s\u00e5 snart som m\u00f6jligt, g\u00e4rna inom 24 timmar, med ordernummer och foto. Det g\u00f6r att vi snabbt kan skicka en ny leverans, ge prisavdrag eller betala tillbaka. En reklamation inom tv\u00e5 m\u00e5nader fr\u00e5n att du uppt\u00e4ckt felet anses alltid ha gjorts i r\u00e4tt tid. Vid godk\u00e4nd reklamation st\u00e5r vi f\u00f6r eventuella returkostnader.<\/p>\n<p dir=\"ltr\"><strong>4. F\u00f6retagskunder<\/strong><br \/>\n\u00c5ngerr\u00e4tt g\u00e4ller endast konsumenter. F\u00f6r k\u00f6p i n\u00e4ringsverksamhet g\u00e4ller k\u00f6plagen (1990:931) och avtalade villkor.<\/p>\n<p dir=\"ltr\"><strong>5. Tvister<\/strong><br \/>\nOm vi inte kommer \u00f6verens kan du v\u00e4nda dig till Allm\u00e4nna reklamationsn\u00e4mnden (ARN), Box 174, 101 23 Stockholm, <a href=\"http:\/\/www.arn.se\">www.arn.se<\/a>.<br \/>\nNelumbo Labs AB f\u00f6ljer\u00a0ARN:s rekommendationer.<\/p>\n<p dir=\"ltr\"><strong>Kontakt:<\/strong> <a href=\"mailto:orders@gourmetmushrooms.se\">orders@gourmetmushrooms.se<\/a> \u00b7 +46 704 180 967 \u00b7 Nelumbo Labs AB, org.nr 559456-0889<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c5ngerr\u00e4tt, returer och reklamation 1. F\u00e4rska svampar \u2013 ingen \u00e5ngerr\u00e4tt F\u00e4rska svampar \u00e4r varor som snabbt kan f\u00f6rs\u00e4mras. \u00c5ngerr\u00e4tten g\u00e4ller d\u00e4rf\u00f6r inte f\u00f6r dessa varor, enligt 2 kap. 11 \u00a7 4 lagen (2005:59) om distansavtal och avtal utanf\u00f6r aff\u00e4rslokaler. Detta p\u00e5verkar inte dina r\u00e4ttigheter vid fel p\u00e5 varan (se punkt 3). [Frivilligt: Du kan avboka kostnadsfritt fram till kl. __ dagen f\u00f6re utskick genom att kontakta orders@gourmetmushrooms.se.] 2. Odlingssubstrat och odlingskit (DIY) \u2013 14 dagars \u00e5ngerr\u00e4tt Frist: Du har r\u00e4tt att \u00e5ngra k\u00f6pet inom 14 dagar fr\u00e5n den dag du, eller n\u00e5gon du angett, tog emot varan. S\u00e5 \u00e5ngrar du k\u00f6pet: Anv\u00e4nd funktionen \u00c5ngra avtalet h\u00e4r. Du kan ocks\u00e5 mejla&hellip; <a class=\"read-more\" href=\"https:\/\/gourmetmushrooms.se\/en\/returns-and-withdrawal\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-442","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c5ngerr\u00e4tt, returer och reklamation - Gourmet Mushrooms<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gourmetmushrooms.se\/en\/returns-and-withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c5ngerr\u00e4tt, returer och reklamation - Gourmet Mushrooms\" \/>\n<meta property=\"og:description\" content=\"\u00c5ngerr\u00e4tt, returer och reklamation 1. 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